This Privacy Policy describes how Harness Automation (“we,” “us,” or “our”) handles information in connection with our products and services. We have designed the Software to collect as little personal information as possible. Almost all data the Software processes stays on your own device or server and is never transmitted to us. We never share or sell your information.
By installing or using the Software, you agree to the practices described in this policy.
1. Information We Collect
We collect only the following information:
- Email address — provided by you when you [register / activate a license / create an account].
- Installation ID — a randomly generated identifier created when the Software is installed, used to associate your installation with your license and to provide support.
We do not collect, transmit, or store any other personal information through the Software.
2. Information We Do Not Collect
The Software is built to keep your operational data on your own device or server. Specifically, we do not collect, receive, or have access to:
- The contents of any data you create, manage, or process within the Software.
- Configuration files, logs, system data, device telemetry, or usage analytics unless specifically sent by your for purposes of troubleshooting.
- Files, documents, credentials, or any data stored on your device or server.
- Network activity, location data, or browsing history.
All such data remains entirely under your control and never leaves your environment unless you choose to share it with us (for example, by sending a log file when requesting support).
3. How We Use the Information We Collect
We use the email address and installation ID for the following limited purposes:
- To deliver and validate your license or activation.
- To provide customer support and respond to your requests.
- To send essential service communications, such as security notices, license expiration reminders, or important changes to the Software.
- To send product updates or other non-essential communications only where you have opted in, and which you may opt out of at any time.
We do not use this information for advertising, profiling, or automated decision-making.
4. Legal Basis for Processing
Where applicable law (such as the EU/UK GDPR) requires a legal basis, we rely on:
- Performance of a contract — to provide the Software and associated licensing and support.
- Legitimate interests — to secure our Software and communicate essential service information.
- Consent — for any optional communications, which you may withdraw at any time.
5. How We Share Information
We do not sell, rent, or trade your information. We may share the limited information described above only:
- With service providers who help us operate (for example, [a payment processor], [an email delivery service], or [a license management service]), and only to the extent necessary to provide those services.
- When required by law, regulation, legal process, or enforceable governmental request.
- To protect the rights, property, or safety of Harness Automation, our users, or the public.
- In connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Third-Party Services
The Software relies on the following third-party services that may process the limited information we collect. Harness Automation is not responsible for how these service process your information. See specific product details for third party service integrations.
7. Data Retention
We retain your email address and installation ID for as long as your account or license is active, and afterward only as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, this information is deleted or anonymized.
8. Security
We use reasonable administrative, technical, and organizational measures to protect the limited information we hold against unauthorized access, loss, or misuse. Because the substantial majority of your data never leaves your device or server, you remain responsible for the security of that environment.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you.
- Correct inaccurate information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent for optional communications.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at [info@harnessautomation.com]. We will respond within the timeframe required by applicable law.
California residents: We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA).
10. International Data Transfers
We are based in [Country/State]. If you access the Software from outside this jurisdiction, the limited information we collect may be processed in [Country/State]. Where required, we use appropriate safeguards for international transfers.
11. Children’s Privacy
The Software is not directed to children under [13/16], and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you through the Software or by email. Continued use of the Software after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Harness Automation [info@harnessautomation.com]
